Terms of use for Level²
Last updated: 11 March 2026
These Terms and Conditions govern your access to and use of the Level² website, web application, mobile application, and related services provided by Level2 Software Ltd.
Who we are and what these terms cover
We are Level2 Software Ltd, trading as Level², a company registered in England and Wales. We provide software designed to help property surveyors and surveying businesses capture site information, organise notes, images and other report content, and generate structured survey reports.
These Terms apply to your use of our website at https://level-2.co.uk, the Level² mobile app, the Level² web application, and any related services we make available from time to time, together the Services.
By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a business, firm, or other organisation, you confirm that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use the Services.
Who can use Level²
You must be at least 18 years old to use the Services. You may only use the Services where doing so is lawful, and you must comply with all applicable laws, regulations, professional obligations, and industry requirements that apply to your use of the Services and any reports or outputs you create using them.
What Level² does
Level² is a software platform for capturing, organising, and processing surveying information. Depending on your subscription, trial usage, or service configuration, the Services may allow you to create accounts, store project information, upload images, record notes, generate report content, and export reports or related files.
We may update, improve, modify, suspend, or discontinue features from time to time. We may also introduce usage limits, storage limits, feature restrictions, or eligibility requirements.
Unless we expressly agree otherwise in writing, the Services are provided as a software tool to support your workflow. They are not a substitute for your professional judgement, inspection obligations, legal responsibilities, or regulatory compliance.
Your account and login details
To access some or all of the Services, you may need to create an account. You must provide accurate, complete, and current information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. You must notify us promptly if you know or suspect that your account or password has been used without authorisation.
We may suspend, restrict, or terminate accounts where we reasonably believe there has been unauthorised use, misuse, fraud, or a breach of these Terms.
How free reports and paid access work
We may offer limited free use of the Services before a paid subscription is required. At the time of writing, Level² allows up to 3 free report generations per account before subscription-only access applies. We may change, withdraw, or limit free usage, trial features, or eligibility rules at any time.
Paid features require an active subscription. Where you subscribe to a paid plan, you agree to pay all fees and charges shown at the time of purchase. All prices are in GBP unless stated otherwise.
Subscriptions are billed monthly in advance and renew automatically unless cancelled before the next renewal date. You can cancel through your account, and cancellation will usually take effect at the end of the current billing period.
Subscription fees are non-refundable except where required by applicable law. If you cancel, your subscription will remain active until the end of the period you have already paid for, and you will not be charged again unless you resubscribe.
We may change our pricing from time to time. If a price change affects your subscription, we will give you reasonable notice before the change takes effect.
Your reports, notes, images, and uploaded content
You retain ownership of the content you upload to or create within the Services, including survey notes, photos, recordings, report text, templates, project information, and other materials you submit or generate using the Services, together Customer Content.
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, back up, and otherwise use Customer Content only to the extent reasonably necessary to provide, secure, maintain, improve, support, and operate the Services, to comply with legal obligations, and to enforce these Terms.
You confirm that you have all necessary rights, permissions, and lawful bases to upload, process, and use Customer Content through the Services, including where that content contains personal data, confidential information, third-party material, or property information relating to clients, tenants, occupiers, or other individuals.
You are responsible for the accuracy, quality, legality, and appropriateness of Customer Content and for ensuring that your use of the Services complies with data protection law, confidentiality obligations, and any professional rules that apply to you.
You remain responsible for your final output
Level² helps you organise and generate report content, but you remain solely responsible for reviewing, verifying, approving, and issuing any report, recommendation, statement, or other output produced using the Services.
You must check all generated content carefully before relying on it or sending it to a client. This includes checking factual accuracy, completeness, formatting, suitability, compliance with your professional standards, and whether the output reflects your own judgement and findings.
We do not guarantee that any report, template, generated text, export, or other output will be accurate, complete, compliant, fit for purpose, or suitable for any specific surveying instruction, lender panel requirement, insurer expectation, or regulatory framework.
What you must not do
You must not misuse the Services. In particular, you must not:
use the Services for unlawful, fraudulent, misleading, or harmful purposes; interfere with or disrupt the Services or the infrastructure used to provide them; attempt to gain unauthorised access to any account, system, data, or network; reverse engineer, decompile, disassemble, copy, scrape, benchmark, or create derivative works from the Services except where that restriction is prohibited by law; use bots, crawlers, automated extraction tools, or similar methods to access or extract data from the Services; upload malicious code, malware, or harmful content; use the Services to build or support a competing product or service; or upload content that infringes third-party rights or breaches confidentiality, privacy, or applicable law.
We may monitor use of the Services where reasonably necessary to protect the Services, investigate misuse, comply with legal obligations, or enforce these Terms.
Ownership of Level² and your right to use it
We and our licensors own all intellectual property rights in the Services, including the software, code, design, branding, databases, user interface, documentation, templates supplied by us, and all related materials, excluding Customer Content.
Subject to these Terms and any applicable subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your own internal business purposes.
You must not copy, reproduce, republish, sell, resell, lease, license, distribute, or otherwise exploit the Services except as expressly permitted by these Terms or by law.
Suggestions and product ideas
If you send us feedback, ideas, feature requests, suggestions, or other comments about Level², you agree that we may use them without restriction and without any obligation to pay you, provided this does not affect your ownership of Customer Content.
Integrations, app stores, hosting, and external services
The Services may rely on or integrate with third-party providers such as payment processors, hosting providers, cloud storage providers, email services, mobile app stores, analytics services, or transcription and AI-enabled tools. Your use of those third-party elements may also be subject to the relevant provider’s terms and policies.
We are not responsible for third-party services, and we do not guarantee that any third-party service will remain available, error-free, or suitable for your needs.
How the service may change over time
We aim to provide the Services with reasonable care and skill, but we do not guarantee uninterrupted or error-free availability. The Services may occasionally be unavailable because of maintenance, updates, outages, third-party failures, security events, or causes outside our reasonable control.
We may release updates, bug fixes, patches, or new versions at any time. Some features may be added, changed, limited, or removed.
You are responsible for ensuring that your devices, internet connection, software environment, and internal processes are suitable for using the Services.
Backing up your information and retention after cancellation
We may perform backups and operational resilience measures as part of running the Services, but Level² is not a substitute for your own backup, retention, or document management processes. You are responsible for keeping copies of any data, reports, exports, or records you need for your business, clients, insurers, auditors, or regulators.
If your subscription ends or your account is cancelled, we may keep your account data for up to 30 days to allow recovery or reactivation. After that, we may delete or anonymise your account data from live systems, usually within 90 days of cancellation, unless we need to retain limited information for legal, accounting, tax, fraud prevention, dispute, or security purposes.
Copies of data stored in backups may remain for a limited additional period until those backups are overwritten in the ordinary course of business.
How privacy terms fit in
Our Privacy Policy explains how we handle personal data in connection with the Services. By using the Services, you acknowledge that we may process personal data in accordance with our Privacy Policy and any separate data processing terms we make available.
Where you upload or otherwise process personal data through the Services, you remain responsible for ensuring that you have an appropriate lawful basis and any required notices, consents, permissions, or contractual protections.
When we can suspend or stop access
We may suspend or terminate your access to all or part of the Services immediately if we reasonably believe that: you have breached these Terms; your use presents a security, legal, or operational risk; payment is overdue; we are required to do so by law; or your use could harm us, the Services, or other users.
You may stop using the Services at any time. If you have a subscription, cancellation of paid access is governed by the billing terms described above.
On termination, your right to use the Services ends immediately, but any provisions of these Terms that are intended to survive termination will continue to apply.
What we do and do not promise
To the fullest extent permitted by law, the Services are provided on an as is and as available basis. We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free, or that any content or output generated through the Services will be accurate, complete, or fit for any particular purpose.
Nothing in these Terms excludes any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Limits on our liability
To the fullest extent permitted by law, we will not be liable for any indirect, consequential, special, incidental, or punitive losses, or for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, or loss or corruption of data.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Services or these Terms shall not exceed the total amount paid by you to us for the Services in the 12 months immediately preceding the event giving rise to the claim.
You acknowledge that you are responsible for checking and approving all professional outputs before issue, and that software tools such as Level² are intended to support, not replace, your own expertise and review procedures. That means the final responsibility for reports and deliverables issued to your clients remains with you.
When you may need to cover our losses
You agree to indemnify us against losses, claims, damages, liabilities, costs, and expenses arising out of or connected with your misuse of the Services, your breach of these Terms, your Customer Content, or your infringement of any third-party rights, except to the extent caused by our own breach of these Terms or applicable law.
How updates to the terms work
We may update these Terms from time to time. When we do, we will update the last updated date shown at the top of this page. Where required by law or where a change is material, we may also give you notice by email, through the Services, or by another reasonable method.
By continuing to use the Services after updated Terms take effect, you agree to the revised Terms.
Other legal housekeeping
These Terms, together with any policies or documents expressly incorporated into them, form the entire agreement between you and us regarding the Services.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision will not be a waiver of that provision.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms as part of a reorganisation, sale, merger, or transfer of the business or Services.
Which law applies
These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Services, except where applicable law gives you the right to bring proceedings in another court.
How to contact us
If you have questions about these Terms or want to contact us about the Services, you can use the contact form on our home page.
You can also write to us at Level2 Software Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, England.